Frequently Asked Questions
We have put together some frequently asked questions which are updated regularly. Please check back from time to time.
September 17th: Updated Safe-FH strategy (slidedeck)
September 1st: Update of FAQs
April 1st: Update of FAQs
January 14th: Update to presence at the campus - testing
Safe-FH Hotline UAS Burgenland
- +43 5 7705 1450
- Monday to Friday 8 a.m. to 4 p.m., Saturday 8 a.m. to 2 p.m.
all other times: safe-fh[at]fh-burgenland.at
Stay at home in case of illness
Immediately inform the UAS Burgenland hotline
Do not enter the building in case of fever or leave immediately if you develop symptoms
Conduct with possible Covid-19 symptoms
- If you experience symptoms that could possibly be Covid-19 symptoms, call the health service; dial 1450
- After each 45-minute-lecture, go on recess for 10 minutes; use this time for cross ventilating the lecture hall
On the part of the university, we have prepared ourselves intensively for the time in which Covid-19 will form the framework of all our operations. At the same time, however, we would like to ask for your help and that every one of you takes personal responsibility. This will ensure that we can continue to operate smoothly and safely in the winter semester, in spite of the circumstances.
The following documents will provide additional information (as of September 2020):
- Safe-FH Presentation (Sept. 17, 2021)
- Check List: What do do in case of possible or confirmed infections
- Safe FH Checklist Students | Lectors
- Contact Data Sheet
How is the current situation classified?
We have to consider the Ministry of Health's Corona signal system, which has us assume risk level 3. This means that we have to implement hybrid operations in the various study programmes. In practice, this means that lectures will be possible in smaller groups, in larger rooms and in compliance with defined hygiene measures. Especially for your many exams, we try to provide you with the best possible, safe and personal environment directly on campus.
Will this semester or my studies take longer due to the current situation?
We will do everything possible to ensure that all students can study as smoothly as possible. An extension of the current semester is not planned. Furthermore, no courses and no workload will be rescheduled to the next semester. The directors of all study programmes make every effort to maintain the original timeframes of your studies.
How is my concrete personal situation (e.g. self-isolation, quarantine, childcare obligations, voluntary work) taken into account?
We are well aware that the current situation is an unusual and exceptional situation for our students and we all do not how long this situation will last. Your study programme directors will take your personal situation into account and act as supportively as possible in order to ensure the best possible progress of your studies.
Will my social commitment be acknowledged in any way by the University of Applied Sciences Burgenland (e.g. extraordinary civilian service, extended civilian or military service, call-up as a militiaman or voluntary work for aid and blue-light organizations)?
We support the commitment of our students, especially in this current situation. Questions regarding compulsory attendance and internships are answered further below in the section “attendance and internships”.
The competences you acquire in the course of the assistance or support activities can also be accredited in relation to your classes. The decisive factor here is the comparability of the acquisition of competences. This seems to be possible especially for courses in the field of personal and social competence or in the health sector.
Can I take my lectures on campus?
Entering the study centres of FH Burgenland as well as all training centres is only permitted in compliance with the 3G rule. Persons who do not meet any of the three requirements (note: this may apply to your accompanying persons or children) will not be granted access. Your status will be checked by means of a Green Check App - this means you have to prove your immunity status via a QR code accepted in the EU - BEFORE entering the building. Please upload your certificate here as soon as possible, but at the latest before entering the study centres: https://cis.fh-burgenland.at/addons/3g_checkin/index.php
Shall I wear a face mask or a shield to class?
The wearing of an FFP2 mask remains in force in the buildings with the exception of courses and in the offices if the minimum distance of 1m can be maintained. If this is not the case, e.g. during laboratory exercises, courses from the health sector, FFP2 masks are compulsory throughout. Of course, you can continue to wear an FFP2 mask on campus for your own protection.
If required FFP-2 masks are provided by the FH Burgenland. In addition, a distance of 1m between two or more persons must be maintained on the entire FH premises (indoors and outdoors).
How to act before, after class or in breaks.
We ask you to comply with our Safe FH guidelines during your lecture breaks as well as before and after your lectures and also on the way to your vehicles. Please keep sufficient distance or - if the distance cannot be maintained - wear a face mask.
How do I get all necessary confirmations?
Please contact your study programme office or the International Office via e-mail to make an appointment.
Has the library opened again?
- Pinkafeld: according to the Service Center
- Eisenstadt: Mon - Thur 9 a.m. to 5 p.m., Fri 8 a.m. to 5 p.m., Sat 8 a.m. to 2 p.m.
An FFP-2 mask must be worn in the library. The library staff must ventilate the room every 45 minutes.
Unfortunately reading places are no longer available until further notice. Borrowing is still possible, but the stay in the library should be as short as possible. Therefore, please prepare the required signatures or order the desired titles with this form.
External visitors must make an appointment beforehand.
You can access our electronic media in the usual way via our search engine: https://fhb.summon.serialssolutions.com/
A video tutorial concerning literature requests and access can be found here: http://hdl.handle.net/20.500.11790/1136
We also gladly answer your questions at bibliothek[at]fh-burgenland.at.
Is the canteen / buffet open?
At both locations the canteen or buffet are reopened until further notice.
What about oral exams that have already been appointed a date or will be held in the future?
Your study programme director will contact you about this. Examination, which require personal attendance are not possible at present. Oral exams can be held via online systems such as Skype, TEAMS or Webex. Our examination regulations do not exclude this solution. Please prepare for your exam as planned and check your e-mails regularly (FH Burgenland address).
What about written examinations that have already been appointed a date or will be held in the future?
Your study programme director will contact you and your colleagues in this matter. Examinations which require personal attendance are currently not possible. However, written exams can be held via online systems such as Skype, TEAMS, Webex or Moodle. Our examination regulations do not exclude this solution. Please prepare for your exam as planned and check your e-mails regularly (FH Burgenland address).
Will board examinations, Bachelor's examinations and Master's examinations take place?
The director of your study programme will contact you in this matter. Examinations which require personal attendance are currently not possible. Written and/or oral exams, as well as Bachelor’s and Master’s exams, can also be held via online systems such as Skype, TEAMS or Webex. Our examination regulations do not exclude this solution. Please prepare for your exam as planned and check your e-mails regularly (FH Burgenland address).
What is important when taking exams via online systems?
You have to install a camera and switch on the sound. Please set up the camera so that you and your immediate surroundings (e.g. desk) are clearly visible. The exam supervisor may ask you to show the entire room before the exam, for example to make sure that you are alone in the room.
How are internet connection problems dealt with?
This depends on the duration of the connection problems. If it takes just a few seconds, it will probably be possible to continue the exam. In the case of oral online exams, the exam will be interrupted in case of a longer disconnection and resumed after the connection is re-established. In the case of a longer disconnection during a written examination, a different task can be set instead. If the interruption takes very long and would enable the student to e.g. use unauthorised aids, a new appointment would have to be made.
What if I have no Internet access at all?
In this case the examination cannot be held. If necessary, you will be offered an alternative date.
Is a change from the originally announced assessment modalities and the type of examination possible?
This is possible due to this special situation caused by a force majeure event (coronavirus): As a University of Applied Sciences, we have both a due diligence as well as an obligation to minimize damage. We can thus change the type of examination (e.g. from written to oral etc.), provided that the learning outcome and a comparability of requirements are ensured. Furthermore, the assessment modalities can be adapted (e.g. project work instead of written exams etc.). You will be informed about all changes as soon as possible. If there are any changes, the study programme administration can ask you for a declaration of consent. If you do not agree, the assessment will be carried out as originally planned. However, due to the still unforeseeable duration of the current situation, we cannot guarantee that you will be able to complete your studies without delay.
Is attendance at online courses compulsory?
The agreed on attendance requirements also apply to online courses. Online participation in the course equals attendance.
Will my absence be excused in case of accounted for support services in connection with the current situation?
We absolutely support our students’ commitment in the context of the current situation. Absences due to auxiliary or support activities (e.g. extraordinary civilian service, extended civilian or military service, call-up as a militiaman or even voluntary work for auxiliary and blue-light organizations) can be excused by the study programme director. This especially applies to support services in the health sector (e.g. hotline 1450, support at hospitals, etc.). Please contact your study programme director in advance for clarification.
Can I also interrupt my studies if I participate in accounted for support services in connection with the current situation?
We absolutely support the commitment of our students in the context of the current situation. In the case of absences due to auxiliary or support activities (e.g. extraordinary civilian service, extended civilian or military service, call-up as a militiaman or even voluntary work for auxiliary and blue-light organizations) your study programme director can approve a request for interruption of your studies. However, please discuss all possibilities for continuing your studies without interruption with your study programme director beforehand.
Can I continue with my work placement?
Internships (in Austria and abroad) can generally be continued. Your organization will inform you about further steps. If an internship cannot be continued, we ask you to contact your study programme director.
Some companies cancel internships for students or do not allow a continuation. Can students do compensatory work?
Compensatory work is possible, provided that a corresponding acquisition of competences is ensured. In each individual case, your programme director will support you to find an alternative solution.
Can my current auxiliary activity (e.g. extraordinary civilian service, extended civilian or military service, call-up as a militiaman or voluntary work for aid and blue-light organizations) be recognized as my professional internship?
We very much support your commitment. Auxiliary activities can be recognized as internship. The decisive factor here is the comparability of the acquisition of competences. This applies to internships in the health care sector, whereby the legally prescribed acquisition of competences must be observed in particular.
I’m in my work placement at the moment. What rules apply concerning the coronavirus?
If you are doing a work placement, the company's guidelines concerning the corona virus apply. Nevertheless, please inform us via the Safe-FH-Hotline if you happen to have contact with the virus in your immediate environment or if you are affected yourself.
How do I get feedback on my bachelor’s or master’s thesis?
During the next few weeks we will only supervise bachelor’s theses or master’s theses via phone or e-mail. Please contact your supervisor and check your e-mails regularly.
Can I meet with the members of my project group?
We recommend that you hold your project meetings online or by telephone if possible. If not otherwise possible, access to the study centres is only possible in compliance with the 3G rule.
Can I continue my semester abroad or internship abroad?
We strongly recommend returning to Austria (see note on the website of the Foreign Ministry). If you return prematurely from a stay abroad, your university abroad probably offered you compensation possibilities via distance learning. If this is not the case, please contact your study programme director.
Are there any excursions?
There will be no excursions during the winter term. We will try to find suitable alternatives.
Of course this is a challenging situation. However, your programme director will be happy to support you in using online tools such as Webex. You can find an online tutorial on this topic at https://moodle.fh-burgenland.at/pluginfile.php/395/mod_forum/post/47350/WebEx-Schnelleinstieg.mp4
Please check your e-mails regularly (FH account).
At the University of Applied Sciences Burgenland we have already gained many years of experience with distance learning. We recommend to demand an acoustic confirmation by students (reading out the list of names) or to request from all students to show themselves briefly via their web-cameras.
In these special times, we aim to show the greatest possible goodwill towards our students. We also assume that our students will participate in the online courses in a disciplined manner.
For the time being, admission procedures in all study programmes at the University of Applied Sciences Burgenland are possible only online. The programme management will contact applicants directly in order to make concrete appointments and agree on the form of online communication. Please check the e-mail address you have indicated in your application regularly.
In order to arrange for an online consultation, please contact the respective programme director or the respective programme management. You will find the contact details on our website.
You can also watch the FAQ videos on our Youtube channel to get a picture of the study programme: https://www.youtube.com/user/FHSBurgenland
We hope to be able to offer our information services as planned in presence. You will find the dates under Events. Participation in these information events is only possible in compliance with the 3G rule.
We are of course still available to you online or by telephone. Often, enquiries can also be easily answered by e-mail. Please contact us at beratung[at]fh-burgenland.at or on telephone number 05/7705 3500.
(Status March 10th, afternoon): Fortunately, there are currently no SARS-CoV-2 infections at the University of Applied Sciences Burgenland. Nevertheless, we fully support the measures taken by the federal government of Austria. Furthermore, it is important to us to support students, lecturers and staff in the best possible way.
The FH Burgenland coordination group, consisting of members of the university management, department and study programme managers, has decided that from tomorrow, Wednesday, 11th of March 2020, no lectures requiring attendance will be held at the study centers of the University of Applied Sciences Burgenland in Eisenstadt and Pinkafeld. We are currently converting courses into online formats – where possible - or, if necessary, postponing them - this for example applies to laboratory exercises. Already planned excursions and examinations with a large number of candidates are being cancelled, as well as planned conferences and graduation ceremonies. Work placements/internships will take place as scheduled - unless the respective company provides other information. For detailed questions, please contact your study programme manager.
We ask you all to check your e-mails regularly in the next few days. We will inform you via this channel about further steps or the organisation and implementation of online courses. It is very important to us that this situation does not result in any disadvantages for you.
The FH Burgenland info day on 14th March 2020 will be held in a different form. There will be the possibility for future students, interested in our study programmes, to get online information from the heads of the study programmes. If you are interested, you can register by e-mail via firstname.lastname@example.org or make an appointment by phone.
We are trying to do our best to ensure lectures as well as possible. Nevertheless, we ask for your cooperation to support our colleagues in the organisation of your study programmes.
The coordination group meets regularly in order to make the best possible decisions for all people working or studying at the University of Applied Sciences Burgenland. We are also in close contact with the responsible authorities in Burgenland and our federal government. We use e-mail communication, as well as our website to keep you informed about current developments.
If you have any questions, or if you are uncertain whether you are ill, please contact the hotline 1450.
If you show symptoms, please do not go to a doctor under any circumstances, but call 1450 where you will receive all further information on how to proceed.
At the same time, please also inform your study programme manager.